Be careful as you type the registration key: it's very easy to type an incorrect letter or number. Also, make sure that your organization name is exactly as is shown in the email that we sent you... your registration key will only work with your organization name

If you are still having trouble with your registration key, please contact Technical Support by email: Support@AllAmericanSportsWare.com. Be sure to include:

1. Your name
2. Your organization name
3. The license registration key you are trying to use
4. An explanation of how you are trying to enter the license registration key, and what happens that makes you think that it is not working correctly.

This means that the next time LAS tries to start, it will appear that the data files are properly indexed, but it will encounter an error as it tries to open the first data file (which happens to be MENUES.DBL).

Normally, the next time LAS starts after such a crash, it would automatically reindex the data files. However, because menu files are opened before the user is fully "logged in", LAS never knows that the user didn't properly "log out" before the unexpected termination, and therefore LAS has no indication that it should reindex.

WORKAROUND: Just create a file called "REINDEX.NEW" in the LAS Data Folder. (It doesn't matter what is in the file.. copy any file into the LAS Data Folder, and rename the file to "REINDEX.NEW". Windows may complain that you are changing the "extension" or "file type"... just confirm that you are sure you want to.)
The next time LAS starts, the REINDEX.NEW file will tell it that it should start by reindexing the files. Once it finishes successfully, the REINDEX.NEW file will be automatically deleted.

WORKAROUND: All you have to do is turn the player age field on, and there's no problem creating divisions. Once they're all created, you can turn the age field off again so it doesn't show on the screen or on reports. Just follow these steps:

1. Start LAS
2. Click [ File... Utilities... Setup... Season ]
3. In the "Season Settings" window that appears, Click the "Registration" tab
4. Click the "Select Player Fields" button
5. In the "Player Registration Configuration" window that appears, Mark the checkbox to the right of "Age:"
6. Click "OK" to close the "Player Registration Configuration" window.
7. Click "OK" to close the "Season Settings" window.

Now, adding and editing divisions should work fine. Once you have the divisions the way you want, just follow the same steps to disable the age field.

With v16, LAS behaves more consistently: If the registration number is marked as "Protected", even the administrator cannot change it on the registration window. If the admin needs to change it, they must first go to Season Setup and un-mark the "Protected" checkbox.

In LAS v15, we converted most reports into a newer style which make better use of the printing system in Microsoft Windows. These newer "Advanced Reports" use a different previewer which does not include a "Save to PDF" feature.

However, you can easily switch back to using the older reports, which still use WinPrint as a previewer, and therefore have the "Save to PDF" feature available. To switch back, follow these steps:

• Launch LAS
• Go to [ File... Utilities... Setup... Hardware ]
• On the first page of settings, "Printing and Reports", unmark the checkbox labeled "Use Advanced Reports"
• Click "OK" to save the change

One of the planned improvements for version 16 is a new report previewer which enables you to generate PDFs (and several other format files) from the attractive and new "Advanced" reports.

WORKAROUND: Follow these steps in Windows Vista to resolve this problem and make the help file load properly:

• Click the "Start" button
• Type "CMD"... the Start Menu should locate one item with a black rectangular icon.
• Right-click that black rectangular icon, and select "Run as Administrator" from the pop-up shortcut menu.
• Confirm any UAC dialog boxes that appear.
• In the black box that appears, type the following:
  • CD "\Program Files\All American SportsWare\Tournament Time"
  • FOXHHELP9.EXE /REGSERVER
  • EXIT

If the unregistered "FoxHHelp.exe" ActiveX server was the problem you were encountering, the Help system should now work inside Tournament Time.

(Note: Tournament Time v9 does NOT know how to load this file automatically; however, if you save it as a file on your computer, you should be able to double-click it's icon to load and view the help file).

Any modern version of Tournament Time (v10 and newer) comes with the HTML Help file and should work fine.

• Go to the main menu
• Press [ESC]
• Press [Q]
• Press [!] (a blue window should open)
• Type "USE TTHELP.DBL"
• It should complain about no CDX file; Choose ignore
• Type "QUIT"
• Restart Tournament Time and the Help should be Okay!

WORKAROUND: You can register this file manually by following these steps:

• On Windows XP:
  1. Click Start.
  2. Click "Run"
  3. Type "CMD" than click "OK"
  4. In the command window that appears, type the following, each line followed by "enter", (select the correct "CD" command, depending on which of our programs you are using):

       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\GAME TIME"
       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\LEAGUE ADMINISTRATION SOFTWARE"
       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\TOURNAMENT TIME"
     
       FOXHHELP9.EXE /REGISTER
       EXIT
     

  Now, the help system should work fine in all our products.
• On Windows Vista:
  1. Click Start.
  2. Type "CMD" (an black icon should show up in the "Search Results" with a name like "CMD Shell")
  3. Right-Click that "CMD Shell" icon and click "Run As Administrator" from the pop-up shortcut window that appears.
  4. Enter any password that is requested and confirm (click "OK") any dialog box that appears.
  5. In the command window that appears, type the following, each line followed by "enter", (select the correct "CD" command, depending on which of our programs you are using):

       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\GAME TIME"
       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\LEAGUE ADMINISTRATION SOFTWARE"
       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\TOURNAMENT TIME"
     
       FOXHHELP9.EXE /REGISTER
       EXIT
     

  Now, the help system should work fine in all our products.

(Note: you only have to follow these steps once and the registration corrects the problem for all our products. If you install an upgrade, the newer version should correct this problem, but if it doesn't you would have to follow these steps again.)

WORKAROUND: Press the F10 key on your keyboard to start recording a macro. Note: You cannot record a macro when the menus are opened.

• Click [ File... Utilities... Tech Support... Command Prompt ]
• Type each line, followed by pressing the "Enter" key:

    RELEASE EnhReports
    PUBLIC EnhReports
    EnhReports = .T.
    EXIT
  

• The report should now work. (If you prefer to use the WinPrint-based report instead of the "Enhanced" report, just replace .T. with .F. in the step above. )

Note: You must do this workaround once after starting LAS before you can produce the Member Email report. If you exit LAS and restart, you must execute this workaround again before the Member Email report will work.

Normally, GameTime would delete the "REINDEX.NEW" file after it finished reindexing. However, in Windows Vista (and some installations of Windows XP), the REINDEX.NEW file is protected, and cannot be deleted automatically.

To resolve this problem, you can just install the latest GameTime from here: http://aasports.net/ftp/gt That newer version should automatically remove the protected REINDEX.NEW file.

On the other hand, you can manually delete this file by following these steps:

1. Click [Start... All Programs... All American SportsWare... Tech Support... Explore GameTime v15 Program Folder]
2. In the Windows Explorer window that appears, find the file called "REINDEX.NEW" (your computer may show it as simply "Reindex")
3. Delete this file. You may have to "confirm" the delete, and even enter the administrator password. (This is the reason GameTime cannot remove the file on its own.)

There is also a registration window designed to deal specifically with members... and there are several ways to get there:

1. From the Player Registration screen, click "More Options" then "View Member Details".
   (This will switch to the "Member Registration Window", which will show all attached players and any staff assignments in the list at the top.)
   
   Now, click "More Options" (which will have different options on it than before) and then click "Add Member".
   
   A blank "Member with No Players" registration window will appear.
2. Click [ Personnel ==> "Member Info (Registered Only) ].
   
   A list of all members will appear, titled "Member Information".
   
   Click "Add", and a blank "Member with No Players" registration window will appear.
3. On the toolbar (in it's default configuration) the third button has a man and a woman standing next to each other on it, and is called "Edit Members" (if you "hover" over it with the mouse, the name appears as a tooltip).
   
   Clicking that button will take you to the same place as #2.
]]> http://www.AllAmericanSportsWare.com/faq/las.php#register_member Mon, 09 Mar 2009 12:42:08 EST The cause of the problem is that LAS attempts to put a checkbox on the roster-options window for each phone number label that you used in your database. However, because of a bug in an older version of LAS, there are several dozen corrupted records in your phone number list that make LAS try to create several dozen checkboxes. This causes the list to run off of the screen, and causes the error preventing you from generating rosters.

To correct your database, follow these steps:

• 1) Create a backup of your database. (The backup you emailed me should be sufficient, unless you've entered much data since then).
• 2) Go to [File... Utilities... Tech Support... Command Prompt]
• 3) Type each of the following 2 lines, each line followed by pressing enter where I type [ENTER]:

  DELETE FROM MISC WHERE ITEM='PHONE:M'  [ENTER]
  EXIT  [ENTER]

• 4) That's all! Try producing rosters, and they should work fine.
]]> http://www.AllAmericanSportsWare.com/faq/las.php#2976 Mon, 02 Mar 2009 11:12:08 EST Each time the "Schedule Editior / Report Designer" appears, it loads the "Report Design" from the "default.gtr" file in the GameTime data folder.

After you make adjustments to the report design, you can save your layout under any name you want, or you can overwrite the "default.GTR" file so that your layout loads each time the editor window loads. You can do all this from the "Report Options.." page of the Schedule Editior's "Details" area, ]]> http://www.AllAmericanSportsWare.com/faq/gt.php#2998