Just go to http://www.AllAmericanSportsWare.com/help and browse around!

The manuals for our other products will be coming soon.

Errors were encountered while evaluating plug-in files
Patch: Flexport Update verison is too low 12.17
Patch: AFTF Import Update verison is too low 12.17
Patch: Start New Season verison is too low 12.17
Patch: Reindex Autocomp verison is too low 12.17
This probably indicates that these plug-ins were not correctly installed

These errors occur because the older service pack is no longer necessary in the newer version of LAS because its functions have been integrated directly into the newer LAS. The warning message, therefore, is nothing to worry about.

The newer versions of LAS don't auto-uninstall the older service pack (which installed as several Plug-ins), but the plug-ins know they shouldn't run since the LAS version is newer.

You can stop LAS from showing this warning by removing the references to these plug-ins. Follow these steps:

1. Start LAS as the LAS Administrator
2. Go to [ File... Utilities... Plug-ins ]
3. Select each plug-in in the list, in turn, and click the "Uninstall" button at the top.
4. ( You may have to confirm any dialog boxes that appear asking "if you are sure" or "if you want to delete the plug-in file", etc. )

The next time you start LAS, the warning will be gone.

Instead, press the "Tab" key (on the left of your keyboard, above "Caps Lock") to move from field to field, and this error won't be encountered.

WORKAROUND: If you do accidentally open this window, you can click "Ignore" about 6 times, then click "Ok" about 6 times, and LAS will continue running without you having to exit, restart, and reindex it.

( This "Control Panel" is a new feature that is to be released in LAS v15, but which had been left "enabled" in later builds of LAS v14, even though it had not been fully tested. )

Often, after installing LAS and running as "Elevated Administrator" the first time, on subsequent runs, even as "non-elevated" administrator, the data folder is now read-only, and this error is shown:

  Product:   LAS  Ver:14.20.5  Build:200710151717
  Procedure: PROCEDURE LOADCOPYPROTECTION UPHARDWR.FXP
  Line:      343
  Error:     111
  Message:   Cannot update the cursor SYSTEM, since it is read-only.
  OS()       =Windows 6.00

Therefore, to enable the standard users of the computer to access the data files that were installed by the "Elevated Administrator", you have to deliberately assign Everyone the right to do so.

You can follow the instructions on this page to try a quick way of fixing these permissions. However, this way doesn't always work.

If the above method doesn't work for you, you can manually assign these rights enabling all users of the computer to use LAS, by following these steps:
(During these steps, you may be prompted for the administrator password, or simply to confirm the actions. Please do so when Windows asks!)

1. Open a Windows Explorer window showing the LAS data folder. You can do this in many ways.. here are two alternatives:
   1. 1. Press [ Windows Key + E ] --- a "Windows Explorer" window will appear
      2. Click in the address bar at the top, and type: C:\ProgramData then press "Enter"
      3. Find the "LAS Data" folder in the list of folders in the Explorer window
   2. 1. Click the "Start" button
      2. Type: "explore las v14 data folder" ... Vista should locate the proper Start Menu icon for you.
      3. Press "Enter" to launch that Explorer window
      4. ( A "Windows Explorer" window should appear )
      5. Click on the "ProgramData" hover-button in the Location Bar. (When you hover on it, it should appear like a button)
      6. ( You should now be in the C:\ProgramData folder )
   3. Locate the "LAS Data" folder icon, and click it with your Right mouse button. A "Shortcut Menu" should appear.
   4. Select "Properties" --- an "LAS Data Properties" window should appear
   5. Find the tab called "Security" and click it
   6. Click the "Edit" button (around the middle of the window) --- a "Permissions for LAS Data" window should appear
   7. Click the "Add" button (around the middle of the window) --- a "Select Users or Groups" window should appear
   8. Type "Everyone" then press Enter (or click "OK") -- the window should close, and "Everyone" should show in the "Group or user names" list in the top half of the "Permissions for LAS Data" window
   9. In the bottom half of the "Permissions for LAS Data" window, there's a list called "Permissions for Everyone"... in that list, click the check box next to "Full control" and under "Allow" --- all the other checkboxes under "Allow" should automatically become "checked"
   10. Click "OK" to close the "Permissions for LAS Data" window
   11. Click "OK" to close the "LAS Data Properties" window
   LAS should now work correctly for all local users.
   ]]> http://www.AllAmericanSportsWare.com/faq/las.php#vista_read_only Mon, 17 Dec 2007 20:37:10 EST This problem usually happens when your data files are not properly indexed. The best solution is to reindex your data files, which you can do by following the instructions here: How To Reindex

   The most common cause for this index problem is that the data files were somehow copied from a backup location into the active data folder. The indexes are deliberately removed from the backup copies to reduce the size of the backup, so when the data files are replaced in this way, they have not indexes associated with them. A standard "Reindex" should correct the problem, recreating all the required indexes. (Note: v15+ should detect this situation before it causes an error and automatically reindex your data.)

   This problem can be caused by other issues, however. So if reindex doesn't solve your problem, you may check our downloads area to see if there is an updated version of LAS that might solve the problem you're encountering.

   If you still experience the problem and you are running the latest build of LAS, then you'll want to contact Technical Support.

   ]]> http://www.AllAmericanSportsWare.com/faq/las.php#no_index_order Mon, 17 Dec 2007 20:36:35 EST This is entirely a matter of opinion, since there are several different ways that you can go about assigning players to teams, each of which has benefits, depending on your point of view.

   The most obvious way is to simply type the division and team name into the player registration window. When assigning many players to teams, this can be very slow, since you first have to find the player record, then have to enter the right division and team. On the other hand, if you can make these assignments as you're entering new players, it can be very convenient.

   Note: If you misspell the division or team name, LAS will prompt you with a list of divisions or teams. Also, if you begin a partial division name or team name then "tab" out of the field, LAS will automatically complete the name for you. As you start typing the division or team name, a list of other names that start with the same letters will automatically appear...if you don't want the first one, you can press the Down arrow, or use the mouse, to pick any others from the list.

   Another way to assign players to teams is using [ Personnel.. Team Assignment ]. This gives you a list of players (optionally filtered in many different ways), allowing you to go through the list and pick a division and team for each.

   One more visual way to assign players to teams is using the League Explorer window. Any time you see a player listed in the right side of this window, you can drag that player and drop them onto a division or team in the tree on the left side of the window to assign that player to that division or team.

   Note: In the League Explorer list on the right, you can select more than one player at a time, then drag them all onto a division or team on the left. This follows standard "Windows" conventions:

   1. Click on one of them, and it should become selected.
   2. Hold the Ctrl key and click another, and it, too will become selected.
   3. Hold the Shift key and click another, and every player between the first one you clicked and this one will all become selected.
   4. Click-and-drag any of the selected players, and the whole bunch will be dragging. You can then drop the whole bunch onto a division or team to change all the assignments at once.
   ]]> http://www.AllAmericanSportsWare.com/faq/las.php#2873 Mon, 17 Dec 2007 20:35:52 EST Yes, Starting with LAS v15, you can!

   This capability is kind of "hidden", but only because it is the standard Windows way of doing things.

   If you click on the Season node in the tree, all the registered players should show in the right. Now, follow these steps to select more than one player:

   1. Click on one of them, and it should become selected.
   2. Hold the Ctrl key and click another, and it, too will become selected.
   3. Hold the Shift key and click another, and every player between the first one you clicked and this one will all become selected.
   4. Click-and-drag any of the selected players, and the whole bunch will be dragging. You can then drop the whole bunch onto a division or team to change all the assignments at once.
   ]]> http://www.AllAmericanSportsWare.com/faq/las.php#2872 Mon, 17 Dec 2007 15:18:02 EST WORKAROUND: Either select a different set of players (try "Unregistered") or don't specify any filter conditions.
   Other player labels don't have this problem. ]]> http://www.AllAmericanSportsWare.com/faq/las.php#2726 Mon, 03 Dec 2007 12:58:48 EST Our programs use databases intensively to store your data, create and manage schedules, and more. Basically, any information you store in our programs gets placed in a database.

   To be able to quickly access this information, our programs create "indexes" into the databases. As the data is updated, these indexes are updated to point to the new data, or the new location of the data.

   However, sometimes the indexes don't get properly updated. This is most often caused by an "improper termination" of our applications. That is, the program is forced to close without an opportunity to update the index files to match the updated data. This may be caused by many things, for example:

   • Windows "crashed" and force the computer to reboot
   • Windows was told to Shutdown or Restart (by the user, or by a new program "installer"), but our program (LAS, TT, etc), was in a state that couldn't be exited without user-confirmation. Windows gives it some time to close, then just forces it to terminate.
   • The user forced our program to terminate using the Task Manager via CTRL-ALT-DEL, CTRL-ALT-ESC or some other Process Explorer.
   • The power to the computer was lost, causing the computer to just switch off.
   • Some components (newer or older) that are incompatible with our programs can cause our programs to generate a 0x000000C5 error and terminate improperly.

   How do I ``re-create the index``? -- Each of our programs that relies on persistent indexes (LAS, TT & SP; GameTime creates new indexes whenever it needs them) has an ability to force new indexes to be created. In each program it's different, yet similar:

   • League Administration Software -- Go to the LAS Main menu, and select [ File... Utilities... Index Data ]. After a confirmation, LAS will rebuild your indexes.
   • Tournament Time -- Go to the TT Main menu, and select [ Tools... Reindex ]. TT will immediately rebuild your indexes.
   • Stats Pack -- Go to the Main menu, and select [ File... Reindex ]. After a confirmation, SP will rebuild your indexes.
   • Message Center -- Go to the Main menu, and select [ File... Reindex ]. After a confirmation, MsgCtr will rebuild your indexes.

   ]]> http://www.AllAmericanSportsWare.com/faq/index.php#how_to_reindex Fri, 02 Nov 2007 14:37:42 EST If you have updated our print preview program, WinPrint, by downloading it from our website, that may result in Windows XP or Windows Vista showing a message box like this each time you try to view a report:

   Basically, this is because, when Internet Explorer downloads a file from the internet, it saves in a related file a record of what "security zone" the file was downloaded from. Then, when the user tries to run it, if that security zone setting is such that a warning should be shown when an unsigned exe is run, it shows the warning.

   There are several conditions that may cause the message to not be shown:

   1. If it wasn't downloaded using the "Attachment Manager", this info isn't associated with the file, and the warning won't be shown. (IE uses the "attachment manager"... it's likely that Outlook and Outlook Express probably use it too, so sending attachments might have the same issue.)
   2. If the internet security zone isn't set to prompt, then no prompt will be given. (unfortunately, changing this affects ALL unsave/unsigned .EXE files, not just WinPrint)
      The setting is at [ Internet Explorer -> Alt+T (Tools menu) -> Internet Options -> "Security" page -> Miscellaneous \ "Launching applications and unsafe files" ]
      There are three choices "Disable", "Enable (not secure)", and "Prompt (recommended)"
   3. If the hard drive is NOT NTFS, then the info cannot be saved with the file, so it isn't.

   This security warning also may appear when WinPrint.exe is being accessed across a local network, in which case the local network is assigned a "Security Zone" which may or may not be the same security level as the internet. Typically, the local network should be more trusted / less restricted, and should not cause this warning to be displayed.

   Here are some references that may be useful in dealing with this issue:

   • How to work around it: http://www.annoyances.org/exec/forum/winvista/1151260847
   • What the root cause is: http://www.annoyances.org/exec/forum/winvista/1162134132
   • Microsoft's description of the cause of this behavior: http://support.microsoft.com/kb/883260
   ]]> http://www.AllAmericanSportsWare.com/faq/index.php#2840 Mon, 29 Oct 2007 15:14:14 EST Moderated User-to-user technical support is now available via All American SportsWare Forums.

   While users are encouraged to help one another answer questions about our products, these forums will also be monitored by Technical Support representatives who are able to provide detailed assistance.

   It is our hope that this will provide a persistent source of technical information, and non-technical sports scheduling and administration advice, that will prove useful to all of our customers.

   These forums will augment, not replace, our current email & telephone channels for Technical Support: Contact Us

   ]]> http://aasports.net/forum Mon, 15 Oct 2007 19:57:23 EST In order to comply with Windows Vista security requirements, we moved the location where LAS stores all plug-in files. Unfortunately, this change interacted unfavorably with the way that League Web Manager installs its data files.

   After many install - uninstall - rebuild - reinstall cycles, we have ironed out these incompatibilities.

   To resolve this problem, please follow these steps:

   1. Open LAS and Uninstall the "League Web Manager" plug-in:
      1. Go to [ File -- Utilities -- Plug-ins ]
      2. Locate "League Web Manager" in the "Plug-in List", and click on it once.
      3. Click the "Uninstall" button at the top of the list.
   2. Exit LAS
   3. Download and install the latest build of LAS v14 from here:
      Download LAS
   4. After LAS has installed, download and install the latest build of League Web Manager v14 from here:
      Download WebMan
   5. You're Done! Web Manager should work properly now.

   Alternatively, you could try this workaround:
   Copy your "WEBMAN.APP" file from the LAS data folder to the LAS program folder. (You need "Administrator" rights on your computer to do this.)

   You can do this by following these steps:

   1. Open LAS
   2. Go to [ File -- Utilities -- Tech Support Tools -- Open Data Folder ]
      (a "Windows Explorer" window should appear)
   3. Now, Go to [ File -- Utilities -- Tech Support Tools -- Open Program Folder ]
      (a second "Windows Explorer" window should appear)
   4. Locate the file called "WEBMAN.APP" in the first explorer window, and right-click it, then choose "Copy". (Note: If you see several icons named "WEBMAN" and none of them has the ".app" file name extension, then your computer is configured to hide the extension for 'known file types'. In this case, to tell the files apart, follow the instructions here. )
   5. Go to the second Explorer window, and choose "Paste" from the "Edit" menu.
   6. In LAS, now go to [ File -- Utilities -- Reindex Data ]. Note: You must reindex in order for LAS to make use of this new copy of the WEBMAN.APP file!
   ]]> http://www.AllAmericanSportsWare.com/faq/webman#websetup Mon, 15 Oct 2007 19:51:14 EST Windows is often configured to "Hide extensions for known file types". The file "extension" is the part of the file name which follows the last period in the file. For example, in the file name "README.TXT", the file extension is "TXT" (not including the quotes).

   When this extension is hidden, it is harder to tell two files apart, such as "WEBMAN.APP" and "WEBMAN.LOG". The files will have a different icon representing them, but these icons can look different on different computers, making it impossible to describe to someone else how to tell them apart!

   Fortunately, it is possible to make Windows Explorer show these extensions to you. Just follow these steps (Windows 2000 & Windows XP):

   1. Open an Explorer Window. You can do this by following these steps:
      1. Click "Start"
      2. Click "Run"
      3. Type "Explorer" (without the quotes).
      4. Click "OK"
   2. In the Explorer Window menu bar, select "View" then "Folder Options"
   3. On the "Folder Options" window, find and click on the "View" tab
   4. On the "View" tab, there should be an "Advanced Settings" list. Scroll down this list until you find the item called "Hide extensions for known file types". Make sure this item is NOT Checked. (ie: clear the check box).
   5. Click "OK" to save this setting change.
   Now, Windows Explorer should always show you the file extensions, making it possible to tell similarly named files apart. ]]> http://www.AllAmericanSportsWare.com/faq/index.php#showfileext Tue, 14 Aug 2007 23:04:39 EST There was a small incompatibility between ScoreBook's product registration function and the new Windows Vista operating system.

   This has been addressed with an update to ScoreBook that you can download here: http://AllAmericanSportsWare.com/ftp/sb/

   ]]> http://www.AllAmericanSportsWare.com/faq/scorebk.php#2811 Mon, 06 Aug 2007 20:11:59 EST This error happens when LAS is trying to determine whether it should fill in the default per-player Fundraising Fee for the newly selected division, when it already has a value in the player's fundraising fee field. It is fixed in LAS v14.14.75 and newer.

   WORKAROUND:
   This workaround is only recommended if you really would prefer to track Fundraising Dues at the Member level instead of per-player (we recommend installing the update, instead):
   

2. Turn off the Player-Funds-Due field in [ File -- Utilities -- Season Setup -- Select Player Fields to Track ].
Caution: This has the effect of consolidating all the per-player Fundraising Dues into the per-member Fundraising Dues field. The fundraising dues will then be tracked at the member level (which is the way older versions of LAS worked.) There is no way to automatically undo this change.
]]> http://www.AllAmericanSportsWare.com/faq/las.php#2718