Frequently Asked Questions

Answers to commonly asked questions about any of our products,
Workarounds and solutions to any problems you may encounter.

Have a question you don't find here? Click here to ask us a question!

: How do I view File Extensions?

Windows is often configured to "Hide extensions for known file types". The file "extension" is the part of the file name which follows the last period in the file. For example, in the file name "README.TXT", the file extension is "TXT" (not including the quotes).

When this extension is hidden, it is harder to tell two files apart, such as "WEBMAN.APP" and "WEBMAN.LOG". The files will have a different icon representing them, but these icons can look different on different computers, making it impossible to describe to someone else how to tell them apart!

Fortunately, it is possible to make Windows Explorer show these extensions to you. Just follow these steps (Windows 2000 & Windows XP):

1. Open an Explorer Window. You can do this by following these steps:
   1. Click "Start"
   2. Click "Run"
   3. Type "Explorer" (without the quotes).
   4. Click "OK"
2. In the Explorer Window menu bar, select "View" then "Folder Options"
3. On the "Folder Options" window, find and click on the "View" tab
4. On the "View" tab, there should be an "Advanced Settings" list. Scroll down this list until you find the item called "Hide extensions for known file types". Make sure this item is NOT Checked. (ie: clear the check box).
5. Click "OK" to save this setting change.

ANY: How to get updates

Any: Why do I get Error 114: Index does not match the table. Delete the index file and re-create the index? How do I ``re-create the index``?

Our programs use databases intensively to store your data, create and manage schedules, and more. Basically, any information you store in our programs gets placed in a database.

To be able to quickly access this information, our programs create "indexes" into the databases. As the data is updated, these indexes are updated to point to the new data, or the new location of the data.

However, sometimes the indexes don't get properly updated. This is most often caused by an "improper termination" of our applications. That is, the program is forced to close without an opportunity to update the index files to match the updated data. This may be caused by many things, for example:

• Windows "crashed" and force the computer to reboot
• Windows was told to Shutdown or Restart (by the user, or by a new program "installer"), but our program (LAS, TT, etc), was in a state that couldn't be exited without user-confirmation. Windows gives it some time to close, then just forces it to terminate.
• The user forced our program to terminate using the Task Manager via CTRL-ALT-DEL, CTRL-ALT-ESC or some other Process Explorer.
• The power to the computer was lost, causing the computer to just switch off.
• Some components (newer or older) that are incompatible with our programs can cause our programs to generate a 0x000000C5 error and terminate improperly.

How do I ``re-create the index``? -- Each of our programs that relies on persistent indexes (LAS, TT & SP; GameTime creates new indexes whenever it needs them) has an ability to force new indexes to be created. In each program it's different, yet similar:

• League Administration Software -- Go to the LAS Main menu, and select [ File... Utilities... Index Data ]. After a confirmation, LAS will rebuild your indexes.
• Tournament Time -- Go to the TT Main menu, and select [ Tools... Reindex ]. TT will immediately rebuild your indexes.
• Stats Pack -- Go to the Main menu, and select [ File... Reindex ]. After a confirmation, SP will rebuild your indexes.
• Message Center -- Go to the Main menu, and select [ File... Reindex ]. After a confirmation, MsgCtr will rebuild your indexes.

ANY: Why doesn`t the latest program download from your website?

The way it's supposed to work is that, if the cached file has been changed, then it will be downloaded again. However, it doesn't always work that way.

We've found that Microsoft Internet Explorer 6 often will not download an installation file again if it previously had downloaded an older version. Then, when you run the file (or LAS installs the plug-in), you simply get a new installation of the old version, which is very frustrating!

WORKAROUND: Follow these steps to force Internet Explorer to download the new version:

1. Open Internet Explorer
2. Click [ Tools => Internet Option ]
3. Click the button called "Delete Files..." in the section "Temporary Internet Files"
4. When it asks to confirm, click OK (you don't have to mark the checkbox "Delete all offline content")

v12 + v14: Why doesn`t the report preview work on Windows Vista?

Download and install the latest Winprint.EXE program files by following the instructions on this page:

Download the latest WinPrint report previewer

1. Press and hold the "Start" key on your keyboard (the key between "Ctrl" and "Alt"), then press "F" ... release both keys.
   ( a "Search" window should appear )
2. Enter "WINPRINT.EXE" as the filename to search for... click "Find" (or "Search", or whatever the button is called)
3. As Windows locates files, it should find several WINPRINT.EXE files and fill them in a list in the window. Each should show its "Containing Folder", too.
4. Find the "WINPRINT.EXE" whose containing folder is "C:\Program Files\All American SportsWare"
5. Right-Click this file and choose "Copy" on the shortcut menu that appears. (It is now on the clipboard)
6. Follow these steps for all other WINPRINT.EXE files in the list:
   1. Right-Click the WINPRINT.EXE file and choose "Open Containing Folder"
      ( a "Windows Explorer" window should appear )
   2. In the Windows Explorer window, click the "Edit" menu, then click "Paste"
   3. Windows should ask if you want to replace the existing file that has the same name... tell it "Yes"

ANY: Download tool to Speed Up downloading updates

ANY: When trying to view a report: Exception eOLEError in Winprint @ 00b1a0

ANY: Demo CD has missing file DS.DLL

12.00-14.xx: How to create an Installation Log File

When the InstallShield wizard fails in the middle of installation it can be very difficult to determine what exactly caused the problem. Just for this case, the Windows Installer system is able to create a detailed log file.

Use this command to enable logging when installing our products (From an executable InstallShield Package, which is how they are typically distributed):
e:\Las14.exe /V"/L*v e:\InstallLAS.log"

If you are using an MSI database for installation, Use this command to enable logging:
c:\windows\system\msiexec.exe /L* e:\InstallLas.log REINSTALLMODE=amus /i "e:\League Administration Software.msi"

To view the resulting log file, click [ Start... Run ], then type: NOTEPAD E:\InstallLas.log and click "OK".

In these examples, the executable installer was called "E:\LAS14.EXE", the MSI database was called "e:\League Administration Software.msi", and the resulting log file was called "e:\InstallLas.log"... replace these file names and locations with whatever is appropriate to your situation.

ANY: HtmlHelp Problems: Can`t Install HtmlHelp;

ANY: OLE IDispatch Error -- Cannot Instantiate Object OR: OLE error code 0x80040154: Class not registered OR: OLE IDispatch exception code 0 from &: The FileName buffer is too small to store the selected file name(s). (Increase MaxFileSize)..

This is caused by windows systems with certain ActiveX controls not installed (or, in the case of the third error message, with an old version installed). These ActiveX control files need to be installed in your C:\Windows\System (or c:\WinNT\System32) directory for our programs to work.

If you get any of the above errors (or something similar... Most "IDispatch" errors are caused by this problem), then one of these files didn't get installed properly. Click on the links below, (in Netscape, Right Click on the links and select "Save Link As...") and save the files under their respective names in your
c:\Windows\System directory (or c:\WinNT\System32 directory in Windows 2000).

( Be sure to verify the sizes of the files you download with the sizes listed below to be sure that the download was completely successful )

After downloading each file, click [ Start --> Run ], then type a command like this:
REGSVR32 C:\Windows\mscomctl.ocx
(replacing the path "C:\windows" with the appropriate windows folder on your computer, and replacing "mscomctl.ocx" with the file that you just downloaded.)

ANY: Print Preview doesn't look right

ANY: Setup Program Locks Up

• We have noticed some conflicts between the installation software we use (PC-Install) and some Un-Install utilities, particularly CleanSweep Deluxe Install Monitor.
  Simply turn the uninstal utility off, then try installing again.
  
• Sometimes, after a failed installation attempt (caused by an uninstall program's interference), the files were damaged in the directory that the install was attempting to put the program into. If this happened to you, try installing into a different directory...or delete the directory and try again.
• If nothing else works, try restarting Windows in "Safe Mode" and running the Setup in that mode. If Setup still won't run, then some third party drivers or background processes running in your computer are conflicting with the Microsoft Setup program used to install our software.

ANY: Too Many Files Open

       FILES=150     (If you still get the error, make it even higher)
    

       Files=150
    

ANY: Unable to run 16 bit program (Windows XP)

ANY: When I produce a report, the print previewer never appears.

1. Click [Start -> Run]
2. Enter "REGEDIT" (without the quotes) and click "OK"
3. In the "Registry Editor" window that appears, navigate to the appropriate key, depending on which product you are using:
   • GameTime: My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\All American SportsWare\Game Time
   • League Administration Software: My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\All American SportsWare\League Administration Software
   • Tournament Time: My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\All American SportsWare\Tournament Time
4. After opening the above mentioned folder, Choose [ Edit -> New -> String Value ] from the "Registry Editor" menus.
   (a new value will appear in the right pane, named "New Value #1", and it will be in "Rename" mode)
5. Change the name of the new value to "Viewer Command" (without the quotes). Press "Enter" to finish renaming it.
6. Press "Enter" again, to modify the value (you could, instead, select [ Edit -> Modify ] )
7. Copy the entire following line exactly in to the "Value Data" field on the "Edit String" dialog box:
   
   exec( [release LNRes],[PUBLIC LNRes],[LNRes = .t.],[RUN /n Winprint /d "&pcFileName"] )
   
   (note: Cut & Paste is a good way to get this accurately copied. Also, the line above may be wrapped onto multiple lines by your web browser... Copy everything in Blue)
8. Click "OK" to save the new value, Close the "Registry Editor", and print preview should now work!

ANY: When trying to view a report: Error tRenderer.GetCapacities

This was a side effect of adding PDF file generation to the report previewer, and only happens on certain machines.

We haven't yet been able to determine exactly on which machines it happens, ( it seems more common on Windows XP machines ), or specifically why, but the error is trapped and causes no side effects except that the paper size defaults to 8 1/2 X 11, instead of whatever custom size paper might be in the printer. (and, of course, the annoying error message).

You can install the previous version of WinPrint previewer, which will not generate this error message.

The only side effect of installing this version of WinPrint is that you will no longer be able to create PDF files from your reports:

ANY: When trying to view a report: Report file is invalid.

To correct this issue, follow the following steps:

1. Backup your data
2. Uninstall the program (LAS or TT)
3. Reboot
4. Reinstall the Program in a different directory
   The default directory for LAS is normally C:\AAS\LASWIN ... choose something different, like C:\AAS\LASW
   The default directory for TT is normally C:\AAS\TTWIN ... choose something different, like C:\AAS\TTW
   
5. Restore your data from the backup you created.

: Why do I get the error `DATA1.CAB file is corrupt` when installing from a download?

This has occasionally been seen by customers using Microsoft Internet Explorer. A suggestion from Microsoft that has helped is to not change the default folder location when downloading the install file. We also recommend emptying your cache (that is, delete your "Temporary Internet Files") so that Internet Explorer will be certain to download a new copy of the install file, and not simply launch the corrupted file again.

ANY: Why do I receive the message: Sawzip.dll,zlib.dll are missing unable to update software.

These normally are installed when you first install our software. Reinstalling our software (or running the installer's Repair function) should solve this problem.

Another way to solve this problem is to download the two DLL files from here, and save them in the appropriate program folder, either:

• C:\Program Files\All American SportsWare\LAS - for LAS
• C:\Program Files\All American SportsWare\Game Time - for GameTime
• C:\Program Files\All American SportsWare\Tournament Time - for Tournament Time
• C:\Program Files\All American SportsWare\LEX - for StatsPack

Vista: Why does this dialog box keep appearing warning that "The publisher could not be verified" when I try to view reports?

If you have updated our print preview program, WinPrint, by downloading it from our website, that may result in Windows XP or Windows Vista showing a message box like this each time you try to view a report:

Basically, this is because, when Internet Explorer downloads a file from the internet, it saves in a related file a record of what "security zone" the file was downloaded from. Then, when the user tries to run it, if that security zone setting is such that a warning should be shown when an unsigned exe is run, it shows the warning.

There are several conditions that may cause the message to not be shown:

1. If it wasn't downloaded using the "Attachment Manager", this info isn't associated with the file, and the warning won't be shown. (IE uses the "attachment manager"... it's likely that Outlook and Outlook Express probably use it too, so sending attachments might have the same issue.)
2. If the internet security zone isn't set to prompt, then no prompt will be given. (unfortunately, changing this affects ALL unsave/unsigned .EXE files, not just WinPrint)
   The setting is at [ Internet Explorer -> Alt+T (Tools menu) -> Internet Options -> "Security" page -> Miscellaneous \ "Launching applications and unsafe files" ]
   There are three choices "Disable", "Enable (not secure)", and "Prompt (recommended)"
3. If the hard drive is NOT NTFS, then the info cannot be saved with the file, so it isn't.

This security warning also may appear when WinPrint.exe is being accessed across a local network, in which case the local network is assigned a "Security Zone" which may or may not be the same security level as the internet. Typically, the local network should be more trusted / less restricted, and should not cause this warning to be displayed.

Here are some references that may be useful in dealing with this issue:

• How to work around it: http://www.annoyances.org/exec/forum/winvista/1151260847
• What the root cause is: http://www.annoyances.org/exec/forum/winvista/1162134132
• Microsoft's description of the cause of this behavior: http://support.microsoft.com/kb/883260

ANY: Windows complains that This software has not passed Windows Logo Testing to verify that it is compatilbe with Windows XP. This software will not be installed. What do I do now?

http://support.microsoft.com/kb/822798