Frequently Asked Questions

Answers to commonly asked questions about any of our products,
Workarounds and solutions to any problems you may encounter.

Have a question you don't find here? Click here to ask us a question!

ANY: How do I put a file that technical support emailed to me into my data folder?

Sometimes, problems encountered when using our software can be caused by corrupted files in your data folder or program folder. Or, a problem can be corrected by us sending you an updated report format file.

When we send you a file attached to an email, you need to place that file (or files) into the correct folder in order to update your program... there's no way for us to do that automatically.

Because there is a wide variety of email programs (and even the same program, like Microsoft Outlook, may have different layouts from version to version), it is practically impossible to provide exact instructions on how to do anything with email attachments.

However, here are some general directions that may help you to properly manipulate these attached files:

• The email from technical support should somehow show the attachments: perhaps as bold and/or underlined filenames, or perhaps as small icons. You can probably drag-and-drop them out of the email and drop them (one at a time) onto a folder on your computer.
• Some email programs provide actions you can do to the attachments by right-clicking the attachment, and selecting an action from the pop-up shortcut menu.
• Other email programs provide a "Message" menu at the top when you are reading the email... check this "Message" menu for actions to copy or move attached files.
• Before you start dragging them, though, you need to have the destination folder ready to drop them onto. In the newest versions of our software (basically, v14 and newer), we have placed shortcuts into the Windows "Start menu" that will take you directly to our program and data folders. For example, you can open your LAS data folder by clicking [ Start... All Programs... All American SportsWare... Technical Support... Explore LAS v15 Data Folder ]. This will open a "Windows Explorer" window showing your LAS data folder. (Don't confuse "Windows Explorer" which is a Windows file-management tool with the similarly named "Internet Explorer" which is used for browsing the Internet.)
• Once you have opened the folder into which we asked you (in the email) to put the attached file(s), now go back to your email program and manipulate the window showing the email and attachments so that you can see both the email attachments and the "Windows Explorer" window at the same time. Then, drag each attachment out of the message and drop it into the destination explorer window.

: How do I view File Extensions?

Windows is often configured to "Hide extensions for known file types". The file "extension" is the part of the file name which follows the last period in the file. For example, in the file name "README.TXT", the file extension is "TXT" (not including the quotes).

When this extension is hidden, it is harder to tell two files apart, such as "WEBMAN.APP" and "WEBMAN.LOG". The files will have a different icon representing them, but these icons can look different on different computers, making it impossible to describe to someone else how to tell them apart!

Fortunately, it is possible to make Windows Explorer show these extensions to you. Just follow these steps (Windows 2000 & Windows XP):

1. Open an Explorer Window. You can do this by following these steps:
   1. Click "Start"
   2. Click "Run"
   3. Type "Explorer" (without the quotes).
   4. Click "OK"
2. In the Explorer Window menu bar, select "View" then "Folder Options"
3. On the "Folder Options" window, find and click on the "View" tab
4. On the "View" tab, there should be an "Advanced Settings" list. Scroll down this list until you find the item called "Hide extensions for known file types". Make sure this item is NOT Checked. (ie: clear the check box).
5. Click "OK" to save this setting change.

ANY: How to get updates

Any: Why do I get Error 114: Index does not match the table. Delete the index file and re-create the index? How do I ``re-create the index``?

Our programs use databases intensively to store your data, create and manage schedules, and more. Basically, any information you store in our programs gets placed in a database.

To be able to quickly access this information, our programs create "indexes" into the databases. As the data is updated, these indexes are updated to point to the new data, or the new location of the data.

However, sometimes the indexes don't get properly updated. This is most often caused by an "improper termination" of our applications. That is, the program is forced to close without an opportunity to update the index files to match the updated data. This may be caused by many things, for example:

• Windows "crashed" and force the computer to reboot
• Windows was told to Shutdown or Restart (by the user, or by a new program "installer"), but our program (LAS, TT, etc), was in a state that couldn't be exited without user-confirmation. Windows gives it some time to close, then just forces it to terminate.
• The user forced our program to terminate using the Task Manager via CTRL-ALT-DEL, CTRL-ALT-ESC or some other Process Explorer.
• The power to the computer was lost, causing the computer to just switch off.
• Some components (newer or older) that are incompatible with our programs can cause our programs to generate a 0x000000C5 error and terminate improperly.

How do I ``re-create the index``? -- Each of our programs that relies on persistent indexes (LAS, TT & SP; GameTime creates new indexes whenever it needs them) has an ability to force new indexes to be created. In each program it's different, yet similar:

• League Administration Software -- Go to the LAS Main menu, and select [ File... Utilities... Index Data ]. After a confirmation, LAS will rebuild your indexes.
• Tournament Time -- Go to the TT Main menu, and select [ Tools... Reindex ]. TT will immediately rebuild your indexes.
• Stats Pack -- Go to the Main menu, and select [ File... Reindex ]. After a confirmation, SP will rebuild your indexes.
• Message Center -- Go to the Main menu, and select [ File... Reindex ]. After a confirmation, MsgCtr will rebuild your indexes.

ANY: Why doesn`t the latest program download from your website?

The way it's supposed to work is that, if the cached file has been changed, then it will be downloaded again. However, it doesn't always work that way.

We've found that Microsoft Internet Explorer 6 often will not download an installation file again if it previously had downloaded an older version. Then, when you run the file (or LAS installs the plug-in), you simply get a new installation of the old version, which is very frustrating!

WORKAROUND: Follow these steps to force Internet Explorer to download the new version:

1. Open Internet Explorer
2. Click [ Tools => Internet Option ]
3. Click the button called "Delete Files..." in the section "Temporary Internet Files"
4. When it asks to confirm, click OK (you don't have to mark the checkbox "Delete all offline content")

v12 + v14: Why doesn`t the report preview work on Windows Vista?

Download and install the latest Winprint.EXE program files by following the instructions on this page:

Download the latest WinPrint report previewer

1. Press and hold the "Start" key on your keyboard (the key between "Ctrl" and "Alt"), then press "F" ... release both keys.
   ( a "Search" window should appear )
2. Enter "WINPRINT.EXE" as the filename to search for... click "Find" (or "Search", or whatever the button is called)
3. As Windows locates files, it should find several WINPRINT.EXE files and fill them in a list in the window. Each should show its "Containing Folder", too.
4. Find the "WINPRINT.EXE" whose containing folder is "C:\Program Files\All American SportsWare"
5. Right-Click this file and choose "Copy" on the shortcut menu that appears. (It is now on the clipboard)
6. Follow these steps for all other WINPRINT.EXE files in the list:
   1. Right-Click the WINPRINT.EXE file and choose "Open Containing Folder"
      ( a "Windows Explorer" window should appear )
   2. In the Windows Explorer window, click the "Edit" menu, then click "Paste"
   3. Windows should ask if you want to replace the existing file that has the same name... tell it "Yes"

ANY: Download tool to Speed Up downloading updates

ANY: When trying to view a report: Exception eOLEError in Winprint @ 00b1a0

ANY: Demo CD has missing file DS.DLL

v12 -- v16: How to create an Installation Log File

When the InstallShield wizard fails in the middle of installation, or doesn't properly install our software, it can be very difficult to determine what exactly caused the problem.
Just for this case, the Windows Installer system is able to create a detailed log file.

Use this command to enable logging when installing our products (From an executable InstallShield Package, which is how they are typically distributed):
e:\Las14.exe /V"/L*v e:\InstallLAS.log"

If you are using an MSI database for installation, Use this command to enable logging:
c:\windows\system\msiexec.exe /L* e:\InstallLas.log REINSTALLMODE=amus /i "e:\League Administration Software.msi"

To view the resulting log file, click [ Start... Run ], then type: NOTEPAD E:\InstallLas.log and click "OK".

In these examples, the executable installer was called "E:\LAS14.EXE", the MSI database was called "e:\League Administration Software.msi", and the resulting log file was called "e:\InstallLas.log"... replace these file names and locations with whatever is appropriate to your situation.

ANY: HtmlHelp Problems: Can`t Install HtmlHelp;

ANY: OLE IDispatch Error -- Cannot Instantiate Object OR: OLE error code 0x80040154: Class not registered OR: OLE IDispatch exception code 0 from &: The FileName buffer is too small to store the selected file name(s). (Increase MaxFileSize)..

This is caused by windows systems with certain ActiveX controls not installed (or, in the case of the third error message, with an old version installed). These ActiveX control files need to be installed in your C:\Windows\System (or c:\WinNT\System32) directory for our programs to work.

If you get any of the above errors (or something similar... Most "IDispatch" errors are caused by this problem), then one of these files didn't get installed properly.

WORKAROUND: #1:
We now offer an installer that you can download and run which will install all the ActiveX controls that are used by our products. Just click the following link, and select to "Open" or "Run" the file:

WORKAROUND: #2:
Click on the links below, (in Netscape, Right Click on the links and select "Save Link As...") and save the files under their respective names in your
c:\Windows\System directory (or c:\WinNT\System32 directory in Windows 2000).

( Be sure to verify the sizes of the files you download with the sizes listed below to be sure that the download was completely successful )

After downloading each file, click [ Start --> Run ], then type a command like this:
REGSVR32 C:\Windows\mscomctl.ocx
(replacing the path "C:\windows" with the appropriate windows folder on your computer, and replacing "mscomctl.ocx" with the file that you just downloaded.)

ANY: Print Preview doesn't look right

ANY: Setup Program Locks Up

• We have noticed some conflicts between the installation software we use (PC-Install) and some Un-Install utilities, particularly CleanSweep Deluxe Install Monitor.
  Simply turn the uninstal utility off, then try installing again.
  
• Sometimes, after a failed installation attempt (caused by an uninstall program's interference), the files were damaged in the directory that the install was attempting to put the program into. If this happened to you, try installing into a different directory...or delete the directory and try again.
• If nothing else works, try restarting Windows in "Safe Mode" and running the Setup in that mode. If Setup still won't run, then some third party drivers or background processes running in your computer are conflicting with the Microsoft Setup program used to install our software.

ANY: Too Many Files Open

       FILES=150     (If you still get the error, make it even higher)
    

       Files=150
    

ANY: Unable to run 16 bit program (Windows XP)

ANY: When I produce a report, the print previewer never appears.

1. Click [Start -> Run]
2. Enter "REGEDIT" (without the quotes) and click "OK"
3. In the "Registry Editor" window that appears, navigate to the appropriate key, depending on which product you are using:
   • GameTime: My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\All American SportsWare\Game Time
   • League Administration Software: My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\All American SportsWare\League Administration Software
   • Tournament Time: My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\All American SportsWare\Tournament Time
4. After opening the above mentioned folder, Choose [ Edit -> New -> String Value ] from the "Registry Editor" menus.
   (a new value will appear in the right pane, named "New Value #1", and it will be in "Rename" mode)
5. Change the name of the new value to "Viewer Command" (without the quotes). Press "Enter" to finish renaming it.
6. Press "Enter" again, to modify the value (you could, instead, select [ Edit -> Modify ] )
7. Copy the entire following line exactly in to the "Value Data" field on the "Edit String" dialog box:
   
   exec( [release LNRes],[PUBLIC LNRes],[LNRes = .t.],[RUN /n Winprint /d "&pcFileName"] )
   
   (note: Cut & Paste is a good way to get this accurately copied. Also, the line above may be wrapped onto multiple lines by your web browser... Copy everything in Blue)
8. Click "OK" to save the new value, Close the "Registry Editor", and print preview should now work!

ANY: When trying to view a report: Error tRenderer.GetCapacities

This was a side effect of adding PDF file generation to the report previewer, and only happens on certain machines.

We haven't yet been able to determine exactly on which machines it happens, ( it seems more common on Windows XP machines ), or specifically why, but the error is trapped and causes no side effects except that the paper size defaults to 8 1/2 X 11, instead of whatever custom size paper might be in the printer. (and, of course, the annoying error message).

You can install the previous version of WinPrint previewer, which will not generate this error message.

The only side effect of installing this version of WinPrint is that you will no longer be able to create PDF files from your reports:

ANY: When trying to view a report: Report file is invalid.

To correct this issue, follow the following steps:

1. Backup your data
2. Uninstall the program (LAS or TT)
3. Reboot
4. Reinstall the Program in a different directory
   The default directory for LAS is normally C:\AAS\LASWIN ... choose something different, like C:\AAS\LASW
   The default directory for TT is normally C:\AAS\TTWIN ... choose something different, like C:\AAS\TTW
   
5. Restore your data from the backup you created.

: Why do I get the error `DATA1.CAB file is corrupt` when installing from a download?

This has occasionally been seen by customers using Microsoft Internet Explorer. A suggestion from Microsoft that has helped is to not change the default folder location when downloading the install file. We also recommend emptying your cache (that is, delete your "Temporary Internet Files") so that Internet Explorer will be certain to download a new copy of the install file, and not simply launch the corrupted file again.

ANY: Why do I receive the message: Sawzip.dll,zlib.dll are missing unable to update software.

These normally are installed when you first install our software. Reinstalling our software (or running the installer's Repair function) should solve this problem.

Another way to solve this problem is to download the two DLL files from here, and save them in the appropriate program folder, either:

• C:\Program Files\All American SportsWare\LAS - for LAS
• C:\Program Files\All American SportsWare\Game Time - for GameTime
• C:\Program Files\All American SportsWare\Tournament Time - for Tournament Time
• C:\Program Files\All American SportsWare\LEX - for StatsPack

: Why does my program forget that I just Registered it?

When you use [ Help... Register or Upgrade your License ] to enter your new License Registration Key, the program is prevented from modifying that old key that was remembered in the registry.

As a result, the next time you start the program, it finds that old key in the registry, and makes it override the newer key which you more recently entered.

To solve this problem, you can right-click your program icon and select "Run as Administrator". This time, when you use [ Help... Register or Upgrade your License ], the old key should be properly removed from the registry.

If that does not work for you, then download and "Run" this file, (and answer "Yes" when it asks if you are sure you want to merge it into the Windows Registry), and it will remove the keys from the registry which are causing the problem:

RemoveLexRegKeys.REG

It will delete the unnecessary License Registration Keys that were saved in the registry. Then, you can use [ Help... Register or Upgrade your License ] once more, and your new License Registration Key should be properly remembered.

Vista: Why does this dialog box keep appearing warning that "The publisher could not be verified" when I try to view reports?

If you have updated our print preview program, WinPrint, by downloading it from our website, that may result in Windows XP or Windows Vista showing a message box like this each time you try to view a report:

Basically, this is because, when Internet Explorer downloads a file from the internet, it saves in a related file a record of what "security zone" the file was downloaded from. Then, when the user tries to run it, if that security zone setting is such that a warning should be shown when an unsigned exe is run, it shows the warning.

There are several conditions that may cause the message to not be shown:

1. If it wasn't downloaded using the "Attachment Manager", this info isn't associated with the file, and the warning won't be shown. (IE uses the "attachment manager"... it's likely that Outlook and Outlook Express probably use it too, so sending attachments might have the same issue.)
2. If the internet security zone isn't set to prompt, then no prompt will be given. (unfortunately, changing this affects ALL unsave/unsigned .EXE files, not just WinPrint)
   The setting is at [ Internet Explorer -> Alt+T (Tools menu) -> Internet Options -> "Security" page -> Miscellaneous \ "Launching applications and unsafe files" ]
   There are three choices "Disable", "Enable (not secure)", and "Prompt (recommended)"
3. If the hard drive is NOT NTFS, then the info cannot be saved with the file, so it isn't.

This security warning also may appear when WinPrint.exe is being accessed across a local network, in which case the local network is assigned a "Security Zone" which may or may not be the same security level as the internet. Typically, the local network should be more trusted / less restricted, and should not cause this warning to be displayed.

Here are some references that may be useful in dealing with this issue:

• How to work around it: http://www.annoyances.org/exec/forum/winvista/1151260847
• What the root cause is: http://www.annoyances.org/exec/forum/winvista/1162134132
• Microsoft's description of the cause of this behavior: http://support.microsoft.com/kb/883260

: Why doesn`t my license registration key work?

When you order one of our products, a license registration key is automatically generated and emailed to you. You can enter this key into the installation wizard when installing the program, or, after installing, you can go to the Help menu, and choose "Register or Upgrade your License".

Be careful as you type the registration key: it's very easy to type an incorrect letter or number. Also, make sure that your organization name is exactly as is shown in the email that we sent you... your registration key will only work with your organization name

If you are still having trouble with your registration key, please contact Technical Support by email: Support@AllAmericanSportsWare.com. Be sure to include:

1. Your name
2. Your organization name
3. The license registration key you are trying to use
4. An explanation of how you are trying to enter the license registration key, and what happens that makes you think that it is not working correctly.

15.00: Why won`t the Help display?

As we made changes to our software to be more compatible with Windows Vista, we missed one file that is required for automatically loading help.

WORKAROUND: You can register this file manually by following these steps:

• On Windows XP:
  1. Click Start.
  2. Click "Run"
  3. Type "CMD" than click "OK"
  4. In the command window that appears, type the following, each line followed by "enter", (select the correct "CD" command, depending on which of our programs you are using):

       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\GAME TIME"
       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\LEAGUE ADMINISTRATION SOFTWARE"
       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\TOURNAMENT TIME"
     
       FOXHHELP9.EXE /REGISTER
       EXIT
     

  Now, the help system should work fine in all our products.
• On Windows Vista:
  1. Click Start.
  2. Type "CMD" (an black icon should show up in the "Search Results" with a name like "CMD Shell")
  3. Right-Click that "CMD Shell" icon and click "Run As Administrator" from the pop-up shortcut window that appears.
  4. Enter any password that is requested and confirm (click "OK") any dialog box that appears.
  5. In the command window that appears, type the following, each line followed by "enter", (select the correct "CD" command, depending on which of our programs you are using):

       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\GAME TIME"
       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\LEAGUE ADMINISTRATION SOFTWARE"
       CD "\PROGRAM FILES\ALL AMERICAN SPORTSWARE\TOURNAMENT TIME"
     
       FOXHHELP9.EXE /REGISTER
       EXIT
     

  Now, the help system should work fine in all our products.

(Note: you only have to follow these steps once and the registration corrects the problem for all our products. If you install an upgrade, the newer version should correct this problem, but if it doesn't you would have to follow these steps again.)

ANY: Windows complains that This software has not passed Windows Logo Testing to verify that it is compatilbe with Windows XP. This software will not be installed. What do I do now?

http://support.microsoft.com/kb/822798